Make the everyday work
Sort out the routines that slow everyone down, and build clear procedures your team can actually use. From housekeeping to guest arrival.
Wallster Hospitality
Real experience.
Practical help.
A little breathing room.
Running a hotel or restaurant means wearing a lot of hats. Sometimes all before breakfast. I help owners sort out the routines, support their teams, and get a clearer grip on the business.
Find the right support ↗Contractor & advisory services
A fresh pair of eyes.
A capable pair of hands.
From an eight-suite property to a 320-room hotel, my experience covers businesses of very different sizes — and the people who keep them running.
Help your team deliver
Practical onboarding, service standards, and quality checks that turn good intentions into a consistent guest experience.
Get a clearer view
An experienced pair of hands for projects, staffing, costs, and the daily “where do I even start?” We’ll agree on what you need and how I can help.
The forthcoming book
Fully
Booked.
The Profit Toolkit
for Small Hotels & B&Bs
In the final stagesTwenty years of lessons.
Twenty years of lessons.
One practical book.
Fully Booked: The Profit Toolkit for Small Hotels & B&Bs brings together step-by-step systems and templates for independent operators.
For the new owner finding their feet, and the experienced one who would quite like a day off. Practical lessons, including a few learned the hard way.
Coming to Amazon in paperback and Kindle. Purchase links will appear here when the book is available.
The toolkit shelf
Put the ideas to work.
Printable resources to bring the book into your daily operations. Free checklists and paid toolkits are being prepared.
Everyday checklists
Simple prompts for consistent routines, room checks, and fewer missed details.
Operations & SOPs
Standard operating procedure templates to help you document how good work gets done.
Guest experience
Tools to support a thoughtful welcome and consistent care throughout the stay.
Let’s work together
What would make
your business better?
Tell me about your place and what’s keeping you busy. You don’t need a polished brief — a few honest lines are a good start.
Email jimmy@wallster.co or use the form to prepare your enquiry.